Kontron TIGH2U Carrier Grade Server - Manual (Page 113)

Kontron Carrier Grade Server TIGH2U
December 2009 Product Guide, rev.1.2
113
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Troubleshooting—TIGH2U Server
 Are the video monitor’s signal and power cables properly installed?
 Does this video monitor work correctly if plugged into a different system?
7.4.4 Ctrl-G Option is not available to Configure RAID
Check the following:
 The cable at the rear of the Intel
® RAID Smart Battery might be plugged in backward. Remove
the battery pack and check the connection.
7.4.5 System Cooling Fans do not Rotate Properly
If the system cooling fans are not operating properly, it is an indication of possible system component
failure.
Check the following:
 Is the power-on light lit? If not, see Section 7.4.1 , “Power Light does not Light” .
 Are any other front panel LEDs lit?
 Have any of the fan motors stopped? Use the server management subsystem to check the fan
status.
 Have the fans sped up in response to an overheating situation?
 Have the fans sped up in response to a fan that has failed?
 Are the fan power connectors properly connected to the SFP board?
 Is the cable from the front panel board connected to the both the front panel board and to the
server board?
 Are the power supply cables properly connected to the SFP board?
 Are there any shorted wires caused by pinched-cables or have power connector plugs been forced
into power connector sockets the wrong way?
7.4.6 Cannot Connect to a Server
 Make sure the network cable is securely attached to the correct connector at the system back
panel.
 Try a different network cable.
 Make sure you are using the correct and the current drivers. Go to 
http://us.kontron.com/support/ for a link to the drivers.
 Make sure the driver is loaded and the protocols are bound.
 Make sure the hub port is configured for the same duplex mode as the network controller.
 Make sure the correct networking software is installed.
 If you are directly connecting two servers (without a hub), you will need a crossover cable.
7.4.7 Diagnostics Pass but the Connection Fails
 Make sure the network cable is securely attached.
 Make sure you specify the correct frame type in your NET.CFG file.
7.4.8 The Controller Stopped Working When an Add-in Adapter was
Installed
 Make sure the cable is connected to the port from the onboard network controller.