EXFO FTB-8500 Series for FTB-500 - Manual (Page 460)

Troubleshooting
446 FTB-8500 Series and FTB-8120NGE/8130NGE
Contacting the Technical Support Group
Contacting the Technical Support Group
To accelerate the process, please have information such as the name and
the serial number , as well as a description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the
unit. Transportation damage can occur from improper handling. The
following steps are recommended to minimize the possibility of damage:

Pack the unit in its original packing material when shipping.

Avoid high humidity or large temperature fluctuations.

Keep the unit out of direct sunlight.

Avoid unnecessary shocks and vibrations.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
[email protected]