Linkskey LKV-9208IP - Manual (Page 50)

Prima IP User Guide Rev. 1.6
Q: I can log in and make successful browser connection with Prima IP. However, I
cannot make a valid viewer connection or the Prima IP does not respond to my viewer
connection request. What can I do about it?
A: The Prima IP video server might not function properly. First, make sure your account have
the SUPERADMIN privilege. If not, you should request one that has the SUPERADMIN
privilege to do the troubleshooting job for you. Next, go to the Apply Settings Page on the
Web Management Interface and then hit the Apply Settings button to restart Prima IP. Then
wait for at least 10 more seconds for it to start completely. Try to make the viewer
connection again to see if it is back to normal. Second, If the Apply settings button could not
bring back the Prima IP video server to normal working condition, try to hit the Emergency
Reboot button (could be found on the Maintenance Page of the Web Management Interface)
for a complete start from ground level. An Emergency Reboot is a clean reboot, and it takes
longer time for Prima IP system and video server to load, thus you have to wait at least a
minute for the system to be up and running. Then try to make the viewer connection again
to see if it is brought back to normal function again. A cold boot of Prima IP is always a last
resort to bring the Prima IP back – just try to disconnect the power adapter form Prima IP
and wait for sometime (30 seconds) before plugging in again for a cold start over.
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