Canon DP-V2421 4K Reference Display User Manual
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Error Messages
Message
Description and Action
Screen Capture
Failed to capture.
The USB memory may be defective or protected.
Check the USB memory.
Invalid Signal.
A screen displaying no video is being captured for
example there is no signal or an unsupported signal
is being input. Check the signal, input it again, and
capture it.
Copy protected signal.
The signal you tried to capture may be protected by
HDCP 2.2 which is a copy prevention standard for
HDMI. In this case, the signal cannot be captured.
Check the HDMI signal.
Failed to playback file.
The USB memory or the file may be defective or
protected. Check the USB memory or the file.
No capture file.
Check and ensure that the file has been saved to the
USB memory.
Hardware error
Backlight error.
Disconnect the power cord, reconnect it, and then
turn on the power.
If the message persists, contact Canon Customer
Center.
Fan error.
Panel error.
I/F error.
System error.
Invalid operation due to high temperature.
The temperature inside the main unit is high. Turn off
the power and wait until the fan stops.
Input signal
No Signal
Displayed when there is no video signal input.
Unsupported
Unsupported video signal is input. Check the
supported signal format (
Operation
Invalid operation.
Operation is disabled. Check the setting items.
"Protect Settings" is on.
To use the OSD menu, move the selection frame
to "Protect" and press the jog dial for approximately
3 seconds.
"CDL/User LUT Bypass" is on.
When "CDL/User LUT Bypass" is turned "On", you
cannot adjust "Power", "Saturation", "Offset", or
"Slope".
Invalid Password.
Enter the correct password.
USB memory
USB memory is not connected.
Correctly connect the USB memory to the USB port
of this main unit.
Unsupported USB memory.
Check the USB memory format and make sure it is
not protected.
Wi-Fi adapter
Wi-Fi Adaptor is not connected.
Correctly connect the Wi-Fi adapter to the USB
terminal of the video display.
Failed to connect Wi-Fi Access Point.
The password may be wrong, or there may be a
network communication error. Check the network
environment.