Genicom 3600 - Manual (Page 79)

Troubleshooting
4-9
4
Printer Operation Problems
If a printer is not operating correctly, try locating the problem and
implementing the solution from the following table:
Symptom Possible Causes Solution
No power or loss of
power. AC power cable is damaged or
disconnected. Make sure the power cable is plugged into both
the printer and an outlet or power strip. Replace
the cable if it is damaged.
Printer circuit breaker tripped. Turn the printer off and then back on again
(determine why it tripped). Replace circuit
breaker if defective.
Power supply function is failing. Check the transformer and the main PCB.
Replace whichever is defective.
Labels stop feeding
through the printer. Printer is out of media. Load new media.
Label stock is loaded incorrectly. Check the media path.
Media is sticking to the paper
path. Clean any extraneous material from the paper
path and clean it thoroughly.
Printer is set for continuous label
stock. Use the Transmit Configuration Parameters
<ESC>p command to check the configuration
setting. Select the correct setting with the Select
Label Stock Type command (<SI>T).
Label sensor(s) dirty, out of
adjustment, or failing. Clean and adjust, or replace the sensor(s) as
required.
Printer slows down. Image bands or print speed are
incorrectly set. Change the image bands or print speed settings.
Printer has aborted and print
speed and image bands were
reset. Change the image bands or print speed settings.
Labels stick to door or
fail to strip. The self-strip roller is dirty or the
pinch roller is not contacting the
strip roller. Clean the self-strip roller.
The stepper motor
stalls while printing
media that is less than
6.6 inches wide. The bias is not adjusted properly. Adjust the bias adjust screw to the optimum
printing position.
Configuration label
does not print. The media is loaded incorrectly. Try reloading the media.