Genicom 3600 - Manual (Page 80)

3600 Printer Maintenance Manual
4-10
Print Quality Problems
If labels are not printing properly, try locating the problem and implementing
the solution in the following table:
Symptom Possible Causes Solution
Blotches on labels. Dirty printhead. Clean the printhead.
Dirty media path or rollers. Clean the media path.
Poor quality label or ribbon
stock. Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Printing is too light or
too dark. Darkness adjust control is set
incorrectly. Adjust the knob to achieve the best print quality.
Poor quality label or ribbon
stock. Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Sensitivity number is set
incorrectly. Change sensitivity setting to match the type of
media being used. If sensitivity is set correctly,
try changing the dark adjust command.
Dirty printhead. Clean the printhead.
The printhead adjustment lever
is not positioned as needed. Reposition the printhead adjustment lever.
Printing not aligned
on label. Printer is misfeeding media. Make sure that media is installed properly along
the entire media path.
Platen roller and/or printhead
out of alignment. Perform roller alignment first and then
printhead alignment.
Labels are not
stopping at the right
point to be removed. Label rest point command is
incorrectly set.
Printer is set for continuous label
stock.
Adjust the label rest point.
Set the printer for proper label stock; either gaps
or marks.