NEC UNIVERGE NEAX 2000 IPS - Manual (Page 380)

Chapter 19 Voice Messaging Systems
Page 19- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Opening greeting NEAXMail AD-64 plays a pre-recorded greeting to callers when it answers a call. The
system manager usually records the opening greeting. The greeting typically includes the organization’s name;
how to reach an extension, operator, and directory; how to send a fax, etc. During the greeting, callers can
enter extension numbers, access the directory, or hold for assistance.
Operator assistance Outside callers can press “0” for assistance at any time.
Personal secretary The personal secretary feature enables individual users to have calls transferred to a
specified extension when temporarily away from their desk or out of the office. In this way, important calls are
handled by a knowledgeable person in the same department rather than by one main operator.
Primary or secondary answering NEAXMail AD-64’s automated attendant can be programmed to answer all
incoming calls or calls that are not answered by an operator after a pre-set number of rings. Also, the
NEAXMail AD-64 can answer all or selected incoming lines.
Public Group (Distribution) Lists. All subscribers on the system can send messages to open groups. A
subscriber can be restricted from using open groups. Only subscribers can be members of an open group.
Schedules To accommodate organizations with operating hours that vary from day to day, NEAXMail AD-64
can use up to three different schedules.
Subscriber-controlled call holding. Call holding gives a caller the option to hold for a busy extension to
become available. The system can place callers on hold, inform callers of their holding queue position, and
update this information periodically. Subscribers can turn call holding on and off by telephone. In addition,
certain subscribers can be restricted from being able to turn call holding on and off.
Subscriber-controlled directory listing Individual subscribers can control whether they want to be listed in
the directory (by telephone).
Transfer to attendant. Callers with touchtone telephones can press “0” to reach a live operator at any time.
Callers using rotary telephones can be transferred to the operator when no touch tones are entered.
Voice detect This feature allows outside callers using rotary telephones to access the voice mail system by
speaking, instead of by pressing touch tones. Callers make choices or respond to prompts by saying “yes” or
remaining silent for “no,” rather than pressing touchtone keys on one-key dialing menus.
Voice detect call holding. Voice detect call holding allows callers without touch tones to hold by saying “yes”
instead of pressing “1.”
Audiotext
Many offices and organizations want to provide around-the-clock information to clients. NEAXMail AD-
64 audiotext features allow an organization to make this information available to callers at all times. The
voice messaging system can offer callers menu trees and messages that can vary depending upon the
telephone number called or the time of day. Callers use touch tones to select an item or subject that
they want to hear. Even multilingual services can be provided. The audiotext recording can be of any
length, and there is no limit to the number of audiotext boxes available with the system
.
Mailbox Manager
This application brings many voice mail features to your Microsoft Windows-based desktop PC. The
graphical user interface (GUI) gives subscribers the ability to set up and control personal mailbox
settings in addition to the Telephone User Interface (TUI). With this new tool, subscribers may modify
their greetings, security code, notification methods, groups, conversation preferences, and much more
.