Activesync troubleshooting, Activesync, Activesync support code troubleshooter – UTStarcom PN-820 User Manual

Page 201: Ch 8

Advertising
background image

199

C

H

8

ACTIVESYNC TROUBLESHOOTING

ACTIVESYNC SUPPORT CODE TROUBLESHOOTER

ActiveSync supplies support codes to supplement error and other

status messages on the Status page. This topic maps these support

codes to information that may help you respond to ActiveSync

problems.

Windows

Mobile Version

5.0 Support

Code

Windows

Mobile 2003

Support Code

(if different)

Error Message

Troubleshooting

information

0x85002002

0x80042001

There is not enough

free memory

on your device

to synchronize

information. Delete

unused files from

your device or close

programs that are

running to free up

memory.

ActiveSync ran out of

storage. Try to sync

again after you free more

storage.

0x85002003

0x80042002

The server could

not be reached. This

can be caused by

temporary network

conditions.

Sync was not completed

because the device had to

wait too long to establish a

connection with Exchange

Server. Try to sync again

later.

0x85002004

You have stopped

synchronization.

This is an informative

message and does

not indicate an error.

Synchronization was

stopped manually.

0x85002007

0x80042006

ActiveSync

encountered a

problem on the

server.

There is a temporary

problem with the server.

Try again later. If the

problem persists, you

may need to contact an

administrator.

0x85002008

ActiveSync

encountered a

problem with the

following item:

[Item Type]: [Item

Name]

If the error persists,

you may need to

delete the item.

This is an error

synchronizing a single

item (a per-item error).

This error can usually

be corrected only by

removing the item that

caused the error. If you

choose to sync again to

see if the error persists,

be aware that items

causing this type of error

will be skipped and will not

show up again.

ACTIVESYNC

Advertising