Activesync troubleshooting, Ch 8 – UTStarcom PN-820 User Manual

Page 203

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201

C

H

8

Windows

Mobile Version

5.0 Support

Code

Windows

Mobile 2003

Support Code

(if different)

Error Message

Troubleshooting

information

0x85010008

0x800421D8

The proxy server

you have specified

is incompatible

with your device.

Specify the correct

proxy server in

your connection

configuration.

If you sync on a schedule,

sync has been changed

to manual. After you

successfully sync with

Exchange Server, you can

set up your sync schedule.

0x85010009

0x800421D9

The server could

not be reached. This

can be caused by

temporary network

conditions.

Due to poor network

conditions, sync with

Exchange Server could

not be completed. This

condition is generally

temporary. Try to sync

again later.

0x85010014

0x80042235

ActiveSync

encountered a

problem on the

server.

Exchange Server reported

an internal error. This

condition is generally

temporary. Try to sync

again later. However, if

the problem persists, you

may need to contact an

administrator.

0x85010015

0x80042236

ActiveSync

encountered network

problems or an

internal server error

while synchronizing.

This type of error is often

returned when Exchange

Server runs out of

memory. This condition is

generally temporary. Try to

sync again later.

0x85010016

0x80042237

ActiveSync

encountered network

problems or an

internal server error

while synchronizing.

An error message was

returned from the network.

This condition is generally

temporary. Try to sync

again later.

0x85010017

0x80042238

ActiveSync

encountered a

problem on the

server.

This message is often

returned when Exchange

Server is overloaded.

This condition is generally

temporary. Try to sync

again later.

0x85010018

0x80042239

ActiveSync

encountered a

problem on the

server.

This error is usually due

to network conditions.

The condition is generally

temporary. Try to sync

again later.

ACTIVESYNC TROUBLESHOOTING

Windows

Mobile Version

5.0 Support

Code

Windows

Mobile 2003

Support Code

(if different)

Error Message

Troubleshooting

information

0x85002009

Not available.

A previous sync error

requires that sync data be

removed, but that removal

cannot be completed. Try

to sync again, and the

removal should complete

normally.

0x8500200A

0x80042009

Your account

information could not

be detected. Choose

Configure Server

on the ActiveSync

menu to check your

Exchange Server

credentials.

When setting up sync

with Exchange Server,

the credentials page was

left blank. Correct the

credentials, or set up the

device to sync only with a

PC, and try to sync again.

0x8500200B

0x800421D9

The server could

not be reached. This

can be caused by

temporary network

conditions.

This message is often

returned when Exchange

Server is overloaded. Try

to sync again later.

0x8500200D

0x8004200C

The device timed

out waiting for you to

supply credentials.

The Exchange Server

credentials page was left

open too long. Re-enter

the Exchange Server

credentials, and try to

sync again.

0x8500200F

You have canceled

synchronization.

This error usually

occurs when you cancel

the Exchange Server

credentials page. Make

sure you are correctly set

up to sync with the PC or

with Exchange Server,

and try to sync again.

0x85010000

Not available.

This could be one of a

number of minor Internet

errors. Try to sync again

later.

0x85010002

0x800421D2

Access was denied.

Choose Configure

Server on the

ActiveSync menu to

check your server

username and

password.

If you sync on a schedule,

sync has been changed

to manual. After you have

re-established access to

Exchange Server, you can

set up your sync schedule.

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