In-Situ Aqua TROLL 100 and 200 Operators Manual - Manual (Page 11)

Page 11 Aqua TROLL Operator’s Manual
Section 1: Introduction
2. Be prepared to describe the problem, including how the
instrument was used and the conditions noted at the time of
the malfunction.
3. If Tech Support determines that service is needed, they will
ask that you download and complete a Return Materials
Authorization Form available on the In-Situ website under
Contact/Returns for Service.
4. Clean the instrument and cable. Decontaminate thoroughly if
it has been used in a toxic or hazardous environment. See the
Cleaning Guidelines and form on page 13.
5. Remove all sensors and accessories that are not required for
the repair prior to returning unit.
6. Mark the RMA number clearly on the side of the box with a
marker or label.
Please keep your RMA number for future reference. Return unit for
repair to the following address:
In-Situ Inc.
Attn: RMA #XXXXX
221 E. Lincoln Ave.
Fort Collins, CO 80524
U.S.A.
To reduce waste, please use your original shipping container, if it is
in good condition.
The warranty does not cover damage during transit. We recom-
mend the customer insure all shipments. Warranty repairs will be
shipped back prepaid.
TIP: Please keep
your RMA number
for future reference.