Troubleshooting, 2 troubleshooting – 2N Fixed line replacement with 2N SmartGate - Manual v1.1.2 User Manual
Page 83
Troubleshooting
6.2
83
6.2 Troubleshooting
For tips for the solution of other potential problems see
No LED is on after power up
Check the power supply.
All LEDs are on. No call is currently in progress.
2N® SmartGate is in the special PCManager-based programming mode -
exit the PCManager to reset SmartGate
Try to switch 2N® SmartGate off and on, the LEDs should go off in 3s and
signal the status of SmartGate
2N® SmartGate does not register to GSM
Check the SIM card.
Check the PIN.
Check the antenna connection.
Select a place with a good GSM signal.
No tone can be heard after line off-hook
Check the telephone line connection.
2N® SmartGate is not initialized properly upon start (approx. 10s after
power up).
2N® SmartGate is not supplied with power.
2N® SmartGate keeps transmitting a tone during dialing, not receiving the
dialing
Select the correct dialing type (DTMF or pulse).
Voice disturbance on telephone lines during GSM call
Check signal strength using PCManager monitor. Place 2N® SmartGate to
place with good GSM signal.
Check distance between telephone lines and SmartGate‟s antenna.
Distance between antenna and other telecommunication systems should
be as long as possible.
If there are still problems, use the antenna with coax cable.