Rockwell Automation 2711PC-xxxx PanelView Plus Compact User Manual User Manual
Page 112
112
Publication 2711PC-UM001A-EN-P - March 2009
Chapter 8 Troubleshooting
Resolve Problems with Keypad
Resolve Problems with Mouse
Problem
Recommended Action
Page
The hold-off delay may be longer than
expected or multiple key presses might be
inhibited by multi-key lockout.
Home, End, Page Up or Page Down are not
supported when single key or multi-key
lockout is enabled.
Check keypad settings. Enter Configuration mode and select Terminal
Settings>Input Devices>Keypad.
The keypad is not accepting key input.
Check the key input by attaching a USB keyboard.
•
If the keyboard works but the keypad does not, then the keypad driver or
keypad is not working.
•
If both the keypad and keyboard are not working, then the problem may be
the application.
Problem
Recommended Action
Page
The mouse is not operating correctly.
Check the USB cable and connection. Detach and reattach the mouse. Cycle
power to the terminal.
The screen cursor may not be visible or the
mouse settings may need adjusting.
Check if the screen cursor is disabled. Enter Configuration mode and select
Terminal Settings>Input Devices>Touch Screen>Cursor.
Check the mouse settings. Enter Configuration mode and select Terminal
Settings>Input Devices>Mouse.
The mouse is a keyboard/mouse USB
composite device.
Attach a standalone USB mouse.
The USB mouse may not be working or
noncompliant.
Replace the USB mouse. Try a different model or manufacturer. If attaching a
new mouse resolves the problem, then the old mouse was not working or
noncompliant.
Refer to
for a list of valid USB devices that are compatible with the
terminal.
You can also check the Knowledgebase at the
t of USB devices that are
compatible with the terminal.