Verilink PRISM 3111 (34-00242) Product Manual - Manual (Page 99)

B
C
USTOMER
S
ERVICE
TXPORT provides easy access to customer support information through a variety
of services. This section describes these services.
Support from
Your Network
Supplier If assistance is required, contact your network supplier. Many suppliers are
authorized TXPORT service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
✦ Diagnostic error messages
✦ A list of system hardware and software, including revision levels
✦ Details about recent configuration changes, if applicable
Support from
TXPORT If you are unable to receive support from your network supplier or want to contact
us directly, TXPORT offers worldwide customer support 24 hours a day, 7 days a
week by telephone, E-mail, and World Wide Web.
Telephone To speak directly with a TXPORT customer service representative, dial, toll free,
one of the following numbers or dial TXPORT’s local telephone number.
✦ Sales and Marketing: 888 - 4TXPORT
✦ Technical Support : 800-285-2755
✦ Local: 256 -772 -3770
E-mail You can request sales and marketing information or pose a technical support
question about your TxPORT product with direct e-mail access.
✦ Sales and Marketing: [email protected]
✦ Technical Support: [email protected]
World Wide Web Access the latest networking information on TXPORT’s World Wide Web site by
entering our URL into your internet browser.
http://www.txport.com/