KACO Powador XP200-HV TL - Manual (Page 86)

Service
Page 86 Operating Instructions Powador XP200-HV TL, XP250-HV TL, XP350-HV TL_EN
13 Service
We place special emphasis on the quality and longevity of our inverters, starting even with the product develop-
ment phase. More than 60 years of experience in the field of power converters support us in this
philosophy.
However, despite all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy
GmbH will provide you with the maximum possible support. KACO new energy GmbH will make every effort to
remedy such faults in an expeditious manner and without a great deal of bureaucracy.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
• Inverter type/serial number
• Fault message shown on the display/Description of the fault/Did you notice anything unusual?/What has already
been done to analyse the fault?
• Module type and string circuit
• Date of installation/Start-up report
• Consignment identification/Delivery address/Contact person (with telephone number)
You will find our warranty conditions on our website.
http://www.kaco-newenergy.com/service/warranty
From there, you can easily navigate to our international websites by clicking on the appropriate flag.
Please use our website to register your unit within 24 months:
http://www.kaco-newenergy.com/service/warranty/online-warranty-registration
On this page as well, you can click on the appropriate flag to easily reach the website for your own nation.
In this manner, you can assist us in providing you with the quickest service possible. In return, you receive two
additional years of warranty coverage for your unit.
Notice: The maximum length of the warranty is based on the currently applicable national warranty conditions.
A complaint form is available. It is located at http://www.kaco-newenergy.com/service/technical-support
Hotlines
Technical problem resolution Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site
emergency number (*)
+49 (0) 7132/3818-630
Customer help desk Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)