System-diagnostic lights, Recovering the operating system – Dell OptiPlex 7010 Small Form Factor Desktop Computer User Manual

Page 117

Advertising
background image

System-diagnostic lights

Table 46. Diagnostic LED behavior

Blinking pattern

Problem description

Amber

White

1

1

TPM Detection Failure

1

2

Unrecoverable SPI Flash Failure

1

3

Short in hinge cable tripped OCP1

1

4

Short in hinge cable tripped OCP2

1

5

EC unable to program i-Fuse

1

6

Generic catch-all for ungraceful EC code

flow errors

1

7

Non-RPMC Flash on Boot Guard fused

system

2

1

CPU failure

2

2

Motherboard, covers BIOS

corruption or ROM error

2

3

No Memory/RAM detected

2

4

Memory/RAM failure

2

5

Invalid memory installed

2

6

Motherboard/Chipset Error

2

7

LCD failure - SBIOS message

2

8

Motherboard - EC detection of LCD

power rail failure

3

1

CMOS battery failure

3

2

PCI of Video card/chip failure

3

3

Recovery Image not found

3

4

Recovery image found but not valid

3

5

EC ran into power sequencing failure

3

6

Flash corruption detected by SBIOS

3

7

Timeout waiting on ME to reply to HECI

message

4

1

Memory DIMM power rail failure

4

2

CPU Power Cable Connection Issue

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

Troubleshooting

117

Advertising