Problems and solutions – Interphase Tech iSPAN User Manual

Page 186

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Problems and Solutions

166

Interphase Corporation

Problems and Solutions

Problem

Possible Solution(s)

Adapter is not
detected during
NDIS driver
installation

This problem occurs if the system does not detect the
adapter after the setup program copies driver files to the
installation directory. (The cards list is empty on the
WAN Adapters Setup dialog box, as described in

Setting

Up WAN Properties on page 41

.)

When a message tells you to add a card, do the
following:

1. Click OK.

2. Install (or reinstall) the adapter, as instructed in

Installing the Hardware on page 11

.

3. If the WAN Adapters Setup utility still cannot detect

the adapter, see

Computer does not boot up or host

adapter not found on page 168

.

When the adapter is installed, continue as follows:

1. From the Start menu, select Programs, then

Interphase WAN Adapters, and then WAN Setup.

2. Click Add on the WAN Adapters Setup dialog box to

add the card to the system.

3. Complete the software installation, as described in

Setting Up WAN Properties on page 41

.

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