Interphase Tech iSPAN - Manual (Page 187)

Chapter 10: Troubleshooting
iSPAN Serial WAN Adapter Users Guide 167
Undetected
adapter during
SNA Server
Link Services
software setup This problem assumes you followed the installation
steps in
Inserting an Interphase Link Service on page
125 and message informed you: The INTERPHASE
WAN Adapters driver is not installed.... You must install
this product before adding the link service. Please insert
the INTERPHASE CD-ROM packaged with your WAN
adapter, and install this driver.
This warning message can have two causes:
• The Base driver is not installed.
Click OK, then install the Base driver, as described
for SNA link services in
Installing the Base Driver on
page 108 .
• The WAN Adapters Setup utility did not detect the
adapter during the software installation (the Cards list
is empty). Do the following:
a. Install (or reinstall) the adapter, as instructed in
Installing the Hardware on page 11 .
b. If the WAN Adapters Setup utility still cannot
detect the adapter, see Computer does not boot up
or host adapter not found on page 168 .
When the adapter is installed, continue as follows:
a. From the Start menu, select Programs, then
Interphase WAN Adapters, and then WAN
Setup.
b. Click Add on the WAN Adapters Setup dialog box
to add the card to the system.
c. Complete the software installation, as described in
Setting Up WAN Properties on page 110 .
Problem Possible Solution(s)