Enervista™ mx350 setup software, Software requirements, Troubleshooting the usb driver – GE Industrial Solutions MX350 Instruction manual User Manual

Page 47: Enervista™ mx350 setup software - 17

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CHAPTER 3: INTERFACING WITH THE MX350 AT CONTROLLER

ENERVISTA™ MX350 SETUP SOFTWARE

MX350 AUTOMATIC TRANSFER CONTROL SYSTEM – INSTRUCTION MANUAL

3–17

EnerVista™ MX350 Setup Software

Although settings can be entered manually using the control panel keys, a PC can be used
to download values through the communications port. The EnerVista™ MX350 Setup
software is available from GE Multilin to make this as convenient as possible. With
EnerVista™ MX350 Setup running, it is possible to:

Program and modify settings

Load and save setting files to and from a disk

Read actual values

Monitor status

Read pre-trip data and event records

Get help on any topic

Upgrade the MX350 firmware

The EnerVista™ MX350 Setup software allows immediate access to all MX350 features
with easy to use pull down menus in the familiar Windows environment. This section
provides the necessary information to install EnerVista™ MX350 Setup upgrade the relay
firmware, and write and edit setting files.
The EnerVista™ MX350 Setup software can run without a MX350 connected to the
computer. In this case, settings may be saved to a file for future use. If an MX350 is
connected to a PC and communications are enabled, the MX350 can be programmed from
the setting screens. In addition, measured values, status and trip messages can be
displayed with the actual value screens.

Software requirements

The following requirements must be met for the EnerVista™ MX350 Setup software.

Microsoft Windows™ XP / 2000 is installed and running properly.

At least 20 MB of hard disk space is available.

At least 128 MB of RAM is installed.

The EnerVista™ MX350 Setup software can be installed from either the GE EnerVista CD or
the GE Multilin website at http://www.GEmultilin.com.

Troubleshooting the USB driver

When the Setup Software is installed on the Windows 2000 or XP operating system, and
the device is power recycled while the native USB port is still connected to the PC, the USB
driver in the PC Program may get lost and the setup software may fail to recognize the USB
device. If this happens, the ‘MX350 USB Serial Emulation (COM #)’ will be missing in the
Setup Software’s Device Setup window. To overcome the problem:
1.

Remove the USB cable from the native port of the device.

2.

Wait for 20 Seconds and connect the cable back to the native port of the device.

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