Customer service contacts – GE Industrial Solutions Millennium II Controller J85501P-1 User Manual

Page 5

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Basic Installation and User’s Guide for the Millennium II Controller

Issue 3 January 2008

5

Not only are the software features of the Millennium all contained in the Millennium II,
the new controller is physically backwards compatible for field upgrades and
replacements. The Millennium II can also be used as an upgrade to the door mounted
Galaxy Vector controller When performed, this installation adds newer and more
available technologies to the power system. The old Millennium chassis is replaced with
the new Millennium II chassis shown in the figure following. All existing and future GPS
cabinet systems remain supported by the Millennium II.

Figure 1-1:Galaxy Millennium II Controller

Customer Service Contacts

Customer Service, Technical Support, and Warranty Service
For customers in the United States, Canada, Puerto Rico, and the US Virgin Islands, call
1-800-THE-1PWR (1-800-843-1797). This number is staffed from 7:00 am to 5:00 pm
Central Time (zone 6), Monday through Friday, on normal business days. At other times
this number is still available, but for emergencies only. Services provided through this
contact include initiating the spare parts procurement process, ordering documents,
product warranty administration, and providing other product and service information.

For other customers worldwide the 800 number may be accessed after first dialing the
AT&T Direct country code for the country where the call is originating, or you may
contact your local field support center or your sales representative to discuss your
specific needs.

Customer Training

Lineage Power

offers customer training on many Power Systems products. For

information call 1-972-284-2163. This number is answered from 8:00 a.m. until 4:30
p.m., Central Time Zone (Zone 6), Monday through Friday.

On-Line Power Systems Product Manuals and Software
Power Systems on-line product manuals and software are available on-line. Software
includes Easy View and SNMP MIB.

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