Trouble-shooting, Table v — trouble-shooting guide – Alpha Technologies Cordex Controller Ver.3.1x User Manual

Page 141

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139

0700015-J0 Rev B

13. Trouble-shooting

Table W — Trouble-shooting guide

Symptom

Solution

Rectifier Communications Lost

(RECT COMMS LOST)

Check RS-485 or CAN cable connections for breaks and loose contacts.

Ensure all rectifiers are secured and tightly screwed in to the shelf.

Perform “Inventory Update” (from RECTIFIERS menu).

Rectifier Lockout

(RECT LOCKOUT)

Pathfinder rectifier modules with LCD option:

Check if any rectifiers menu has been accessed. Rectifier must be in normal 

operation mode. Perform “Inventory Update.”

Set all rectifiers for Remote Access enabled and Remote Adjust Access enabled.

Rectifier Out Of Tolerance

(OUT OF TOLERANCE)

Check all settings in RECTIFIERS menu; e.g., float voltage, equalize voltage, etc. 

If it is in current limit, percentage may be too low.

Ensure all parameters are properly set.

Return to menu navigation, press OPTION and then select SAVE.

No Communications at RS-232 Port

Set web routing to Front Craft Port in the web settings option of the

COMMUNICATIONS menu.

Ensure the Baud rate is set to match.

Ensure you are using a null modem cable.

Relays Not Triggering During Alarm

Condition

Ensure alarm condition is mapped to a relay (from ALARMS menu). 

Ensure polarity of relay is set correctly (from HARDWARE menu).

Ensure Cutoff All Alarms has not been selected.

Rectifier Minor/Major Alarm

Ensure system load is at least 5% of the current rating of the power modules used in

the system or a battery is connected.

Check the rectifier sending the alarm for specific alarm condition.

Perform “Rectifier Report” (from RECTIFIERS menu).

New Rectifier Has Not Been 

Acquired

Ensure all rectifiers are secured and tightly screwed in to the shelf.

Perform “Inventory Update” (from RECTIFIERS menu).

Perform “Rectifier Report” (from RECTIFIERS menu) to confirm acquisition.

Unable to communicate with CXC via

the Ethernet port

Ensure IP settings are correct (from COMMUNICATIONS menu).

Reboot CXC after changing IP settings: select Reset from the Option button and

save settings if prompted.

Use a straight-through cable for network connection.

Use a cross-over cable only when connecting directly to a PC.

Try pinging the CXC IP address to verify connectivity.

Contact your IT department to ensure both the CXC and PC can actually

communicate across the network.

Web interface loads but shows no

live data

Ensure you are using the latest version of Internet Explorer®.

Data logging will not start/stop

Start/stop logging equations should not be true at the same time.

Screen is too bright/dim

Tap the

Alpha

icon and select Contrast from the pop-up window.

Use the slider on the GUI to adjust contrast as desired. 

Tap the check mark to complete adjustment.

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