ITC IRMA TruPoint Blood Analysis System - Manual (Page 81)

5.3
PROBLEM CORRECTIVE ACTION(S)
P RINTER P ROBLEMS
• Poor print quality 1. Only use paper supplied by your service provider.
2. Try a new roll of paper. Verify that paper rolls and
printouts are not exposed to sunlight or fluorescent light
for an extended time period.
• Printer paper advances, but
nothing is printed (printer sounds
are audible)
1. Only use paper supplied by your service provider.
2. Verify that the paper roll unwinds in the proper direction,
since printing is possible only on one side of the paper.
See Section 6-Maintenance.
• Paper does not advance during
printing
1. Remove the printer door. Check printer for a paper jam.
See Section 6-Maintenance.
• Printer does not operate 1. Verify that the printer option is activated in instrument set-
up. See Section 7-System Settings.
2. Call your service provider.
I NCONSISTENT TEST RESULTS
• General 1. Verify that the cartridge has not been out of the package
more than 15 minutes.
2. Verify that the cartridges have equilibrated to room
temperature for the recommended time following removal
from shipping cartons. See Appendix B, Table B-7 for
equilibration requirements.
3. Run an EQC test to verify that the analyzer is operating
properly.
4. Verify that the barometric pressure reading is correct.
• Patient Test Results 1. Review the above corrective actions (general).
2. Draw another sample and repeat patient test with a new
cartridge. Rule out preanalytical errors. See Section 2-
Sample Requirements.
3. Verify that injection technique is correct. See Section 2-
Sample Injection.
4. Call your service provider.
• Liquid QC Test Results 1. Review the above corrective actions (general).
2. Verify that the room temperature has not shifted (some
analytes are temperature sensitive in liquid solutions).
3. Verify that injection technique is correct. See Section 2-
Sample Injection.
4. Review QC sample handling recommendations (see
Section 3-Liquid Quality Control) and repeat the test
with a new control ampule.
5. Call your service provider.