7 troubleshooting, 1 resetting the system, 2 problems following initial system installation – Kontron CG2100 Carrier Grade Server User Manual
Page 84: First steps checklist, 7troubleshooting
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7
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are
using the Kontron CG2100 Carrier Grade Server.
For any issue, first ensure you are using the latest firmware and files. Firmware
upgrades include updates for BIOS and the baseboard management controller (BMC). Go to
for
information about the latest updates. In addition to the server firmware and files,
also update any drivers used for components you have installed in your system, such as
video drivers, network drivers, and SCSI drivers.
If you are unable to resolve your server problems on your own, see Appendix C: Getting
Help”
for assistance.
7.1
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system
using one of the methods below.
To do this:
Press:
Soft boot reset to clear the system memory and
reload the operating system
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the
operating system
Reset button
Cold boot reset. Turn the system power off and then
on. This clears system memory, restarts POST,
reloads the operating system, and halts power to all
peripherals
Power on/off
7.2
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect
installation or configuration. Hardware failure is a less frequent cause. If the
problem you are experiencing is with a specific software application, see
“Problems
with Newly Installed Application Software”
.
First Steps Checklist
1 Is power available at the source?
1 Are the power supplies plugged in? Check the power cable on the back of the
server and at the power source.
1 Is the system power cord properly connected to the system? For AC-powered
systems, is the power cord plugged into a NEMA (National Electrical
Manufacturing Association) 5-15R outlet for 100-120V or a NEMA 6-15R outlet for
200-240V
1
Are all cables correctly connected and secured?
1 Are the processors fully seated in their sockets on the server board?
1 Are all standoffs in the proper location and not touching any components,
causing a potential short?