Hardy HI 6600 Series Modular Sensor System - Manual (Page 85)

HI 6600 Series Modular Sensor System User Guide
Page | 85
This chapter describes several tests that can shorten the time for troubleshooting. Most problems require the use of two or
more tests to determine the cause.
If a problem is isolated to a load cell, it may not mean the load cell is the damaged component. Mechanical imbalances
and system piping stress (lack of piping flexures, pressure hoses draped over, pipes etc.) can make a load cell or Weight
Processor Module seem to be the problem.
If you are in doubt as to how to resolve a problem or if you need assistance, review Hardy’s WebTech Knowledgebase at
http://www.hardysolutions.com. WebTech is updated often and is available 365 days a year 24/7. It contains frequently
asked questions to aid you in troubleshooting, and it provides a form for requesting additional information and answers to
questions, with no waiting on hold. Located under the Support menu, select the FAQs.
Customer Service is also available from 6:30AM to 5:30 PM Pacific Standard Time. For direct factory support call Hardy
Process Solutions Customer Service at:
 Factory Technical Support in the US and Canada:
1-800-821-5831
 Technical Support outside the US and Canada:
1-858-278-2900
Updating Instrument Firmware
Firmware should be updated to the latest release before proceeding with troubleshooting.
Information Page
The information page displays the firmware versions and description of the HI 6600 series instrument and can be
accessed either through the Webrowser or optional Front Panel Display.
By Clicking on the All WPM Versions link, it displays information for the connected HI 6610 WPMs.
It also is where firmware updates for the HI 6610 WPMs can be initiated.