Talkswitch CT.TS005.001101.UK - Manual (Page 100)

9 2 T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
If the call came from the Auto Attendant and the extension has no voice
mailbox:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line and to return to the main menu,
press .”
If the call was transferred from another extension and the extension
has a voice mailbox, but there is no Auto Attendant on this line with a
main menu to return to:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1.”
If the call was transferred from another extension and the extension
has no voice mailbox and there is no Auto Attendant on this line with a
main menu to return to:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line.”
While the caller is on hold at your extension, you hear a ‘Call Waiting’ beep
every 75 seconds. If you want to rotate through queued callers, dial ‘recall’
and ‘7’. The caller you are speaking to is placed on hold, and the first caller in
the queue is retrieved. If you have multiple callers queued up, press ‘recall’
and ‘7’ to retrieve callers on a first in/first out basis.
If Call Waiting is enabled for the busy action of a Local Extension, callers hear
ringing (or music if enabled) while the Local Extension hears a ‘Call Waiting’
beep and receive the Caller ID for the new call. To connect to the new caller,
press ‘recall’ 7. To let the caller fall through to the next level of the cascade,
ignore the beep.
3.2.6.2 Queuing callers to an Extension Ring Group
If you want to queue callers for a Ring Group, configure this action using an
Auto Attendant. This feature is also referred to as Automatic Call
Distribution.
Example: Configure Auto Attendant 1 to queue callers to ring group 301 for
technical support if they have pressed ‘5’. When a caller presses ‘5’ for
technical support, they enter the queue immediately. Every 60 seconds the
caller hears the following prompt: “Your call is important to us. Please remain
on the line. To return to the previous menu, press star.” Extensions that are
part of the ring group and are available will start ringing within 10 seconds
of hanging up the phone from a previous call. The delay allows time to make
a new call or activate ‘Do not Disturb’ as a log out option. After 5 extension
rings, it will ring once every 16 seconds. When picked up, you hear a prompt
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