Talkswitch CT.TS005.001101.UK - Manual (Page 136)

1 2 8 T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Troubleshooting
This section of the manual is designed to help you quickly resolve problems
with TalkSwitch. The problems are organized in the following manner.
1. Problems that can occur when installing the configuration software.
2. Problems that can occur during Configuration;
3. Problems that can occur while using TalkSwitch;
4. Problems that can occur with 2 or more networked units .
Before examining the problems, review these common installation checks.
1. Check that your telephone cables are connected to a wall port at one end
and TalkSwitch at the other. Ensure the devices you are using as
TalkSwitch extensions (phones, faxes, etc.) are plugged into the
extension ports located on the back panel of TalkSwitch. (Do not plug
your extensions directly into a wall port unless that port is wired to a
TalkSwitch extension port.)
2. Check the Serial, USB or LAN connection between TalkSwitch and your
PC.
3. Ensure that TalkSwitch’s power adapter is plugged into a working power
outlet and that TalkSwitch is turned on. Please make sure that you are
using the power adapter that was provided with TalkSwitch. This is a
unique adapter and it cannot be substituted with any other adapter. If
your adapter appears to be defective, please contact your TalkSwitch
dealer to order the proper replacement adapter.
4. If networked, ensure that you have the latest firmware loaded on all
units. In the TalkSwitch software, select ‘Configure’, then on the ‘About
TalkSwitch’ page, click on the ‘View Details’ button in the upper right
corner of the screen. All units listed should have the same firmware
version.
Diagnostic codes for the lights flashing on the front panel of TalkSwitch
All line lights flashing simultaneously: The Unit ID of this TalkSwitch is in
conflict with another TalkSwitch unit on the same LAN. Make sure you assign a
different Unit ID to each TalkSwitch unit. See section 2.5.3 for more
information on changing a unit ID.