Talkswitch CT.TS005.001101.UK - Manual (Page 54)

4 6 T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
2.3.3.12 On-hold/Ringback
If you wish to have callers listen to music or advertising while they are on
hold, enable Music on Hold in this tab.
On-Hold Settings
There are 3 options for when callers are placed on hold.
1. The default setting is to play ‘double beep’ tones to callers when placed
on hold. No additional configuration is required.
2. If you have a music source connected to the MUSIC port, select
‘Play music whose source is connected to the MUSIC port’.
3. TalkSwitch can play a music-on-hold file once loaded on the system.
This file must be in 8KHz, 8bit, mono, u-law format. You can convert
MP3 and other file formats using a utility like Audio Converter or
Ripper. Download a converter at: www.audioi.com. Check the volume
of music on hold with a test call. Adjust the levels as required. This
setting is not real-time. Save the configuration to TalkSwitch and
make another test call.
Transfer Settings
Select if you would like your callers to hear ringing, music or the ‘double
beep’ tones while they are transferred.
Note: If you connect a music source to the Music port but do not enable
Music on hold, the caller hears both, music and a beep sound on hold.
When the caller makes a selection at the Auto Attendant to go to an
extension with call screening enabled, s/he will hear ringing and music.