Talkswitch CT.TS005.001101.UK - Manual (Page 66)

5 8 T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
If a fax call is detected then:
If TalkSwitch detects a fax call (identified by the CNG tones emitted from the
fax), it can route it to a Local Extension. If you do not want to use fax
detection, have TalkSwitch perform no action.
After the Auto Attendant has finished playing and no selection was made
within x seconds then
If no selection is detected at the specified Auto Attendant, TalkSwitch can
route the call to any Local or Remote Extension, Ring Group, Voice mailbox,
Auto Attendant, Announcement, dial by name directory, queue the caller or
hang up. This feature is included for callers who do not have a touch-tone
phone or for a fax call where the calling fax machine does not emit a CNG tone.
It can also be used to forward calls immediately after the Auto Attendant
answers the call. You can specify the length of time after the Auto Attendant
has finished playing before it performs the ‘no selection’ action.
The digits 6, 7, 8 and 9 are not available as programmable options. They are
used for other system features.
If 6 is dialed
If you press ‘6’ at the Auto Attendant, you are able to configure and use
Auto and Prompted Call Back. See section 2.3.6.1 for more details about
configuring Call Back and section 3.7.2 for details on using Call Back.
Note: TalkSwitch waits 1.5 seconds after your caller inputs a digit before
following with another digit. If another digit is not received, TalkSwitch
follows the action set for the single digit. This allows caller to use ‘1‘ for
the auto attendant option and ‘111‘ as an extension number.
Note: Fax calls are detected by a series of beeps called a CNG tone (not all
fax machines emit a CNG tone). If a fax machine sends this tone while
trying to establish a connection to a fax machine connected to
TalkSwitch, TalkSwitch will handle the call accordingly. As a result,
TalkSwitch is able to detect those fax calls and route them to the fax
machine. To guarantee the reception of every fax, we recommend the use
of a ‘Distinctive Ring Number’ added to one of your lines for fax calls.
TalkSwitch can then handle all fax calls consistently. See section 2.3.3.8.
Note: If you dial ‘6’ at the Auto Attendant and no Call Back is enabled,
TalkSwitch answers with the prompt: “I am sorry, there is no matching
entry for these digits”.