3 analyzing the data – Talkswitch CT.TS005.001101.UK User Manual

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C A L L D E T A I L R E C O R D L O G G I N G

1 1 5

4. Set the bits per second to 57600. All other values may be left at their

defaults, then click OK.

5. Click on Transfer -> Capture Text...

6. Select the appropriate directory and filename to save the data. Click

Start.

4.3 ANALYZING THE DATA

The data can be viewed either through the web interface or downloaded and
opened into a spreadsheet (e.g. Excel) as a delimited text file. The log is
broken up into various columns:

Note: It is recommended to stop the capturing of text periodically and
restart saving it to a new file. This allows easier viewing and analyzing of
information.

1. Call Type
2. Log Number
3. Event Counter
4. Date

5. Time
6. Event Duration
7. Connection
8. Phone Number

9. Name from

Caller ID

10. Line
11. Account Number

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