Talkswitch CT.TS005.001101.UK - Manual (Page 95)

U S I N G T A L K S W I T C H 8 7
3.1 IN THE OFFICE — RECEIVING CALLS WITH
OR WITHOUT THE AUTO ATTENDANT
3.1.1 Receiving calls using the Auto Attendant
If you don’t have a receptionist, the Auto Attendant helps you handle all
your inbound calls and helps to improve your corporate image. Once it has
been configured and its messages have been recorded, the Auto Attendant
takes care of the rest. It will follow the instructions it was given in the
configuration. For details on configuring Auto Attendants, see section
2.3.5.2. For details on configuring TalkSwitch to answer calls using Auto
Attendants, see section 2.3.5.
When calls are answered by an Auto Attendant, callers can dial any Local
Extension (1xx), Remote Extension (2xx — the same applies to VoIP trunks,
250–299), Extension Ring Group (300–309), choose options 0, 1, 2, 3, 4, 5 (if
configured to perform specific actions), dial voicemail directly (
and
mailbox), send faxes, or remain on the line to follow an action programmed
for that Auto Attendant. TalkSwitch owners and employees can access other
options at the Auto Attendant, including Call Back (dial 6), DISA (dial 80–
88, 9), retrieve voicemail (dial
and mailbox) and enter command
mode to make system changes (dial ). All of these features can be
password-protected to eliminate system tampering from outside users.
3.1.2 Receiving calls without the Auto Attendant
If you do not use the Auto Attendant to answer calls, please note that the
Call Cascade options for the Local Extensions are not engaged. In order for
calls to go to an extension’s mailbox, the Auto Attendant must first answer
the call or a person in the office must transfer the call. For details on
configuring TalkSwitch to ring specific extensions during inbound calls,
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C H A P T E R 3
US I NG TA L K SW I TCH