Talkswitch CT.TS005.001101.UK - Manual (Page 65)

T A L K S W I T C H C O N F I G U R A T I O N 5 7
Attendant, use this option to forward calls to a Remote Extension for
emergency purposes or direct callers to a voice mailbox.
If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ then:
TalkSwitch can perform one of several actions in the table below at the
selected Auto Attendant.
perform no action If you don’t want to use a particular option,
set it to perform no action.
go to voice mailbox You can configure any single digit option to
send a caller immediately to voicemail. Select
the appropriate mailbox.
go to local extension You can provide a single-digit option to ring a
particular extension, as opposed to 3 digits.
go to remote ext. You can provide a single-digit option to ring a
particular remote extension, as opposed to 3
digits (3 for Ring Group 300).
go to ring group you can provide a single-digit option to ring
an Extension Ring Group.
go to auto attendant TalkSwitch can direct callers to multiple levels
of auto attendants. For example, you might
want to use your main auto attendant to
provide language options like “press 1 for
English, 2 for Spanish.” Then you configure
option 1 to go to auto attendant 2 (English
version) and option 2 to go to auto attendant
3 (Spanish version).
queue at ring group This directs calls to a group of Extensions and
keeps callers on hold until a member of the
ring group is free to take the call, similar to
Uniform Call Distribution.
play announcement You can set any unused voicemail to ‘play
announcement only’. Announcements are
useful for providing directions, business hours
and/or other information. Inform callers that
they can press
to return to the Auto
Attendant.
go to directory If you want to enable callers to locate
employee extension numbers by last name,
select this option.
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