2 auto attendant – Talkswitch CT.TS005.001101.UK User Manual

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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

switched manually or automatically (with Automatic Mode Switching). Name
the modes since names are displayed elsewhere in the configuration software
whenever Modes are used.

To use the Automatic Mode Switching feature, activate it by clicking ‘Use
Automatic Mode Switching’. Set the start times for each mode. If you want
TalkSwitch to change modes more than twice in one day, you can activate up
to two extra mode changes.

2.3.5.2 Auto Attendant

The Auto Attendant greets callers and tells them which number(s) they
should press on their telephone keypad to reach a particular extension,
person, message, or department. Callers can dial Local Extensions (1xx),
Remote Extensions (2xx), Extension Ring Groups (300-309), Voicemail (to
both leave messages and access messages), access Call Back, access DISA and
enter Command mode directly to make changes to the system configuration.
400 series mailboxes can be dialed at the Auto Attendant without

Warning: The mode cannot change if you are logged into the
configuration tool at the time of the scheduled mode switch.

Note: If you do not want to use Automatic Mode Switching, you can
switch modes manually in the software or through a telephone using
touch tone commands. Enter command mode by dialing

and your

password if required. Dial any of the following commands and press

to confirm.
31 Change TalkSwitch to mode 1.
32 Change TalkSwitch to mode 2.
30 TalkSwitch tells you what mode it is currently using.

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