ProSoft Technology RLXIB-IHA-A - Manual (Page 99)

RLXIB-IHA ♦ 802.11a Support, Service & Warranty
RadioLinx® 802.11a Industrial Hotspot User Manual
ProSoft Technology, Inc. Page 99 of 123
July 25, 2013
All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft, and be accompanied
by proof of purchase and receipt date. The RMA number is to be prominently
marked on the outside of the shipping box. Customer agrees to insure the
Product or assume the risk of loss or damage in transit. Products shipped to
ProSoft using a shipment method other than that specified by ProSoft, or shipped
without an RMA number will be returned to the Customer, freight collect. Contact
ProSoft Technical Support for further information.
A 10% restocking fee applies to all warranty credit returns whereby a Customer
has an application change, ordered too many, does not need, etc. Returns for
credit require that all accessory parts included in the original box (i.e.; antennas,
cables) be returned. Failure to return these items will result in a deduction from
the total credit due for each missing item.
7.1.2 Returning Units Under Warranty
A Technical Support Engineer must approve the return of Product under
ProSoft’s Warranty:
a.
In-Warranty returns will be repaired and returned to the customer within 8
weeks of receipt of product at ProSoft’s designated repair location. If upon
evaluating the product it is deemed to be non-repairable due to manufacturing
defect, a replacement will be sent. Should this be the case, a purchase order will
be required prior to shipment. If returning the product to ProSoft for repair has an
adverse affect on customer’s production, ProSoft encourages the customer
purchase a remanufactured unit, if available at discounted pricing to use as a
spare now and in the future.
b. Credit for a product under warranty will be issued upon ProSoft completing
test and evaluation of product at designated location referenced on the Return
Material Authorization If a defect is found and is determined to be customer
generated, or if the defect is otherwise not covered by ProSoft’s Warranty, there
will be no credit given. Customer will be contacted and can request module be
returned at their expense.
i.
7.1.3 Returning Units Out of Warranty
Customer sends unit in for evaluation to location specified by ProSoft, freight
prepaid.
If no defect is found, Customer will be charged the equivalent of $100 USD, plus
freight charges, duties and taxes as applicable. A new purchase order will be
required.
If unit is repaired, charge to Customer will be 30% of current list price (USD) plus
freight charges, duties and taxes as applicable. A new purchase order will be
required or authorization to use the purchase order submitted for evaluation fee.
ProSoft will attempt to repair Products that have transitioned to End of Life and
will be based on availability of components needed to repair the unit(s).