Cannot scan a document, Cannot scan a document(p. 170) – Canon imageCLASS MF3010 VP Multifunction Monochrome Laser Printer User Manual
Page 175
Cannot Scan a Document
85RS-040
Is your computer working
properly?
NO
Restart your computer.
YES
Has the MF Toolbox been
installed?
NO
Install it.
See the MF Driver Installation
Guide in " Manuals and Their
Contents(P. 223) ".
YES
Is your USB hub or repeater
working properly?
NO
Connect the USB cable directly to a
computer and scan your document
to see if it works properly. If the
scan completes successfully, make
sure that your USB hub or repeater
works properly.
YES
Are you using a USB 2.0-
compatible USB hub?
YES
Follow the steps in the procedure
below:
●
Connect a USB cable directly to
the computer.
●
If your computer has two or
more USB ports, connect the
machine to another USB port.
NO
After installing the software
that comes with this machine,
did you install a TWAIN-
compatible application?
YES
There is a possibility that TWAIN
may have been replaced by a wrong
one. If this happens, you are unable
to perform a scan. To solve the
problem, uninstall the software and
install it again.
See the MF Driver Installation
Guide in " Manuals and Their
Contents(P. 223) ".
NO
Is the machine recognized in
[Scanners and Cameras] in
Windows?
NO
Make sure the machine is
recognized.
(1) Open the [Scanners and
Cameras] folder or [Scanners and
Cameras Properties] folder.
Troubleshooting
170