Software problems – Lenovo THINKSERVER RS210 User Manual
Page 72
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v
Go to the Lenovo support Web site at to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
Action
A serial device does not work.
1.
Make sure that:
v
The device is compatible with the server.
v
The serial port is enabled and is assigned a unique address.
v
The device is connected to the correct connector (see “System-board switches
and jumpers” on page 111).
2.
Reseat the following components:
a.
Failing serial device
b.
Serial cable
3.
Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4.
(Trained service technician only) Replace the system board.
Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v
Go to the Lenovo support Web site at to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
Action
You suspect a software
problem.
1.
To determine whether the problem is caused by the software, make sure that:
v
The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an optional device or memory, the server might have
a memory-address conflict.
v
The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3.
Contact the software vendor.
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ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual