AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 108)

Attendant-Based Services
MD Evolution – Dialog 4422 IP Office 108
Attendant-Based Services
Besides the services that are accessible or that may be assigned
to a Dialog 4422 IP Office extension, additional services are also
available for the system’s attendants.
Within this context, the following services are offered:
•
General calls acceptance: This service enables attendants to
control their active or inactive status for processing a system’s
general calls, in relation to their shifts.
• Door phone service: Your facility may be equipped with a door
phone; calls from this extension are usually processed by the
attendants.
• Call pick-up for a general calls that are ringing: Your facility may
be equipped with a common bell that receives general calls
when the attendants’ lines are congested, or when they are
absent.
According to the specific rights assigned to your extension, you
may also have access to these attendant-based services.
Attendants also have access to the following services:
•
Call offer or intrusion: This service allows attendants to interrupt
an ongoing call to present an urgent call.
• Do not disturb override service: Similarly, this service allows the
attendant to override the “Do not disturb” status to present an
urgent call.
• Complete third party call forward service: This service allows
attendants to program any type of call forward for a user’s
account, without restrictions.
From your Dialog 4422 IP Office extension, you do not have access
to these last services. You may, however, be the target of these
services carried out by your facilities attendants, or by third party
sets equipped to do so.