AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 115)

115 MD Evolution – Dialog 4422 IP Office
Services Reserved for Attendants
Your facility’s general calls are, firstly, all of the external calls
received on your facility’s general number – not those that are
initially routed to a specific user.
Secondly, they are the calls that are directly addressed to joint DID
(Direct Inward Dialling) users that are automatically re-directed to
you, as a result of a no-answer or busy condition for the said users,
and usually within a timeframe of 30 seconds.
These general calls are presented simultaneously to all active atten-
dants, with a specific message that enables you to distinguish them:
•
I. DIRECT or I. UNUSED NUMBER for a call received on your
facility’s general number, or on a non-assigned DID numbers,
• I. NO ANSWER FROM <Name> for a call re-directed when an
internal user does not answer,
• I. BUSY ON <Name> for a call re-directed when an internal
user’s line is busy.
The letter “I”, which stands for “Instance” indicates that this consists
of a call that has not yet been processed on any of your facility’s
extensions.
You may then process each call just as you would one of your
personal calls; typically, you will transfer the call to another user
within your telephone facility.
The call transfer may be made after you have conversed with the
requested party, but it may also be transferred directly on his/her
extension’s ringing or busy conditions. See also the “ Operations
during a Call ” section.
Once the call is transferred, you no longer have to oversee the call
– the system does that automatically for any external call that is
transferred as a result of no-answer or busy conditions on an internal
user’s extension.
As the case may dictate, the system will automatically present
them to you personally once again, if the call is not processed by
the requested party within a typical timeframe of 30 seconds.
It is also possible that external calls processed by you or another
user are returned to you, for example, on a no-answer condition for
a second transfer.
Your extension identifies these calls with the “TRANSF TO” <Name>
message for each call that you transferred, and that is returned to
you when the identified internal user does not answer or is busy.
I.NO ANSWER FROM WES
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