AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 82)

Group Services
MD Evolution – Dialog 4422 IP Office 82
Hunt Groups
Your extension may be part of a hunt group for which the purpose
is to distribute calls among the members of your department or
other group.
A call received on your hunt group number will then be automatically
directed to an extension within the group that is free – such as your
own – according to predefined distribution criteria. Generally, this
criteria is established to ensure even distribution of calls between
the various members of the group.
The presentation of an incoming call for your group is therefore
carried out just as it would for an individual call presented on your
extension – see the “ Operations for Incoming Calls ” section.
As a result, you have access to all the same processing services as
you would for your personal calls.
If you do not answer your hunt group call within a typical 30-second
timeframe, it may be presented to a different extension in your group
that is free. The call may also be directed to a third party set or other
overflow group, such as your facility’s attendants. Depending on
the definition for each hunt group, the call may also be re-directed
to a dissuasion message.
If all of your hunt group’s members are busy, a call that is presented,
as the case dictates, may be directed to a third party set or other
overflow group, such as your facility’s attendants. Alternatively,
depending on the definition of each group, the call may be placed
in a call waiting queue to await a member of the group to be free,
or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be
solicited when your group is closed.
In practice, you may be part of several hunt groups. One hunt group
is then established as your primary group, while the others are con-
sidered to be secondary.
You primary group has a processing priority feature. Therefore,
when there are several different calls presented on the various
groups of which you are a part, those for your primary group will
take prece-
dence.
The calls presented on your secondary groups are also automatically
managed by the system, but without any particular priority.