AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 116)

Services Reserved for Attendants
MD Evolution – Dialog 4422 IP Office 116
The “TRANSF TO” message indicates that you have already trans-
ferred the call, and replaces the letter “I” for “Instance”, and the
associated message.
During a period of brief overload, or following a temporary absence,
it is possible that neither you nor any other active attendant is avail-
able to answer a general call within a typical timeframe of 60 seconds.
The general call is then redirected to:
•
Designated day overflow extensions. Facilities may have up to
4 of these types of extensions.
• A possible common bell that may be part of your telephone
facility.
The preferred call overflow plan depends on your facility’s settings,
just as with the day overflow extensions.
In the second case, your facility’s users are generally allowed to
pick up a general call presented with the common bell. See the
“ Attendant-Based Services ” section.
Users who have activated general calls acceptance on their exten-
sions may also assist the attendants, especially during brief overload
periods. These users are then presented with the general calls at
the same time as the active attendants. See the “ Attendant-Based
Services ” section.
Notes:
As an attendant, you may also receive personal calls dialled
to your own extension number. You also process the auto-
mated attendant calls that are usually dialled by internal
users who use the “9” prefix.
You may also be the recipient of call transfers or call
forwards from internal users. The message “TRANSF TO”
<Name> or “FOR” <Name> enables you to distinguish the
reason for these calls (transfer or forward), as well as their
origin.
TRANSF TO WESSON-407
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