AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 42)

Operations during a Call
MD Evolution – Dialog 4422 IP Office 42
Call Transfer Between Two Parties
During an enquiry call, you can also choose to place your two call
parties in direct communication with each other, removing yourself
entirely from the conversation.
This type of call transfer can be made between two internal parties,
or one internal party and one external party, regardless who is the
calling or called parties.
It is also applicable in the following different cases:
•
Transfer during a conversation: You may transfer a call between
two parties when one is in communication with you, and the
other is on hold on your extension. Both parties will then be in
direct communication with each other.
• Call transfer on ringing: You may make a transfer when an
enquiry call is in the process of being established to a free
internal exten-
sion, without waiting for that person to answer. The transferred
party will then hear the other requested extension ringing.
• Call transfer on busy: You may make a transfer when an enquiry
call is in the process of being established to a busy internal ex-
tension, when it is possible for the call to be placed on camp-
on. The transferred party will then be placed on camp-on on the
other requested extension.
In every case, the procedure is the same:
Transfer Press the Transfer key on your extension to transfer the call.
The call is transferred, and the two parties disappear from your
extension.
Notes:
If there are more than 2 parties on your telephone, the call
transfer will be carried out between the party currently con-
versing with you, and the last party who was placed on hold.
Call transfers between two external parties may also be
permitted. This essentially depends on your facility’s con-
figuration. If you need more information, contact your system
administrator.
Your facility may allow call transfers between two external
parties; however, it is recommended to never transfer to
an automatic machine such as: an information system, a
network voicemail system, etc. The connection could be
very long and costly. Moreover, during the entire duration
of the transfer, two of your facility’s ISDN network lines are
busy, which may limit other calls.