HP Designjet 4500 Printer series - Manual (Page 343)

● The computer you are using
● Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
● The cable you are using (by part number) and where you purchased it
● The type of interface used on your printer (FireWire, USB, or network)
● The software name and version you are currently using
● If the problem is a system error it will have a error number; record the error number and
have it ready
● If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report, and “all pages above” from Service
Information (see The printer's internal prints)
HP Designjet Online
Enjoy a world of dedicated services and resources to ensure you always get the best performance
from your HP Designjet products and solutions.
Register at HP Designjet Online, your large-format printing community at http://www.hp.com/go/
designjet/ for unrestricted access to:
● Downloads — the latest printer firmware, drivers, software, media profiles, etc.
● Technical support — online troubleshooting, customer care contacts, and more
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Technical documentation and training videos
● Latest product information — printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences: you decide the information you need.
Register at HP Designjet Online for the best performance.
HP Designjet Online is available in English, German, French, Italian, Spanish, Portuguese,
Japanese, Korean, Simplified Chinese, and Traditional Chinese.
Other sources of information
More information is available from the following sources:
● The Embedded Web Server provides information about your printer status, technical support,
online documentation, etc.—see Tell me about... (Embedded Web Server topics).
● The Printer assembly document that came with your printer
ENWW HP Designjet Online 329
Tell me about... (getting
help topics)