HP Designjet 4500 Printer series - Manual (Page 286)

The print is completely blank
If the front-panel graphic language setting is Automatic (the default), try the other settings:
PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, etc. (see Change the graphic language
setting). Then send the file again.
When you have finished this particular print, remember to reset the graphic language to Automatic.
The output contains only a partial print
● Did you press Cancel before all the data were received by the printer? If so, you have ended the
data transmission and will have to print the page again.
● The I/O timeout setting may be too short. From the front panel, you can increase the I/O
timeout setting to a longer period and then send the print again. Select the
icon, then I/O
setup > Select I/O timeout.
● There may be a communications problem between your computer and the printer. Check your
interface cable.
● Check to make sure that your software settings are correct for your current page size (e.g. long-
axis prints).
● If you are using network software, make sure it has not timed out.
The image is clipped
If you are using the HP Designjet 4500 Printer series, any print liable to be clipped will normally be
be put “on hold for paper”, and actual clipping will occur only if there is a software error of some kind.
On the HP Designjet 4000 Printer series, clipping normally indicates a discrepancy between the
actual printable area on the loaded paper and the printable area as understood by your software.
● Check the actual printable area for the paper size you have loaded.
printable area = paper size – margins
The Windows HP-GL/2 driver displays the printable area in the Paper/Quality tab.
● Check what your software understands to be the printable area (which it may call "printing area"
or "imageable area"). For example, some software applications assume standard printable
areas that are larger than those used in this printer.
● If your image contains its own margins, you may be able to print it successfully by telling the
printer not to add margins to it (see Print without added margins). In this case:
printable area = paper size
● If you are trying to print a very long image on a roll, check that your software is capable of
printing an image of that size.
● Check that the orientation of the paper is the same as that assumed by your software. The front-
panel Printing defaults menu > Paper options > Rotate option changes both the orientation
of a print and the orientation of the page. It is possible that a rotated image on a roll may be
slightly clipped in order to retain the correct page size.
● You may have asked to rotate the page from portrait to landscape on a paper size that is not
wide enough.
● If necessary, change the printable area in your software.
272 Chapter 19 The problem is... (image error topics) ENWW
The problem is... (image
error topics)