Great Plains DICKEY-john AI-120 12-inch Virtual Terminal - Manual (Page 183)

OPERATOR’S MANUAL
AI-120 Virtual Terminal
11001-1606B-201310
REMOTE ASSISTANCE / 175
USING TEAMVIEWER FOR REMOTE ACCESS
1. Click the TeamViewer icon to open.
2. At the TeamViewer window, ask the operator to provide the ID number
that displays in the Allow Remote Control column and enter into the
Partner ID section.
3. Press the Connect to Partner button.
4. Enter the operator’s password and press the Log On button.
5. The operator’s virtual terminal screen will appear on the computer and
now have the capability to navigate screens.
Figure 243
Teamviewer Remote Setup
TEAMVIEWER LIMITATIONS AND BEHAVIORS
• File downloads from the terminal are disabled.
• The TeamViewer client cannot enable auto steer or the master switch
• The terminal must be connected to the internet (via ethernet) or
wireless access point via a USB wi-fi adapter
• If there is no accessible internet but a network connection is available,
the IP address for the machine displays as (XXX.XXX.XXX.XXX) that
can be used to access the console from other machines on the same
network.
• Cameras will work over TeamViewer but will greatly slow down a
terminal’s performance.
TEAMVIEWER SETTINGS
Suggested settings for best results when using TeamViewer (TeamViewer
8 on Windows 7) is as follows:
To Change Settings:
1. When TeamViewer starts, click on Extras/Options in the menu.
2. Select Remote Control in the left panel.
3. Set quality to Custom Settings in the right panel.
4. Click on Custom Settings.
5. Select 256 colors.
6. Enable the ‘Improve application compatibility’ option.
7. Click OK to close custom settings.
8. Click OK to close Options.