Quintum Technologies Tenor AS - Manual (Page 51)

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Chapter 3: Installation/Basic Troubleshooting
Common Symptoms/Problems
Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hard-
ware connections. See below.
• Ensure power cord is firmly installed in the back panel’s power jack and the other end is
plugged into the AC power source.
• Ensure the unit’s power switch is in the On position.
• Verify that all RJ-45, RJ-11 and DB-9 cables fit snugly in each back panel jack. Faulty connec-
tions may cause a number of network interfacing or connection issues.
If you suspect the problem to be on the network end, contact your Central Office to verify proper
operation.
Below is a list of common symptoms and problems you may encounter. Use this list as a guideline;
if your problem is not listed, use the diagnostic procedure explained in the beginning of this chapter.
Table 2-1 Common Symptoms/Problems
Common Symptom/Problem Description/Solution
Unit will not turn on. Check AC power source.
Communication between Tenor AS and
the FXO or FXS cannot be established. There are several reasons why communication may
not be successful. A few of the most common are
listed below.
Verify correct RJ-11, RJ-45 and DB-9 cables are
installed in the Phone/FXS and Line/FXO ports.
Ensure the unit is on.
Network issues may cause a number of problems.
Contact the Central Office to perform test procedures.
Communication with Command Line
Interface (CLI) cannot be established
using Telnet. The IP address of the Tenor AS unit may be incorrect.
Check Ethernet Cable.
Verify the IP address of Tenor AS. Check the Default
Gateway Subnet Mask. Check Ethernet connection via
RS-232 connection. See
Chapter 3: Installation.
Verify network connectivity using ping from another
network host.