Quintum Technologies Tenor AS User Manual
Page 52
P/N 480-0059-00-10
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Chapter 3: Installation/Basic Troubleshooting
Communication with Ethernet Hub, or
switch cannot be established.
Verify RJ-45 cable is firmly installed in the Ethernet
port.
Check MDI/MDIX configuration. Check duplex set-
ting on the switch in which they were connected and
the speed of 10MB or 100 MB.
Communication between the computer’s
COM port and Tenor AS serial port can-
not be established.
Verify DB-9 cable is firmly placed in the unit’s con-
sole port and your PC’s serial port.
Verify Terminal port settings at 38400 BPS 8N1 No
Flow Control.
Tenor AS cannot receive or transmit
calls.
Ensure FXO/FXS ports are working correctly.
Generate alarm list for more information.
Contact Central Office for interface issues.
Common Symptom/Problem
Description/Solution