ProSoft Technology MVI46-103M - Manual (Page 181)

Support, Service & Warranty MVI46-103M ♦ SLC Platform
IEC 60870-5-103 Master Communication Module
ProSoft Technology, Inc. Page 181 of 187
September 12, 2006
Support, Service & Warranty
ProSoft Technology, Inc. survives on its ability to provide meaningful support to
its customers. Should any questions or problems arise, please feel free to
contact us at:
Internet Web Site: http://www.prosoft-technology.com/support
E-mail address: [email protected]
Phone (661) 716-5100
(661) 716-5101 (Fax)
Postal Mail ProSoft Technology, Inc.
1675 Chester Avenue, Fourth Floor
Bakersfield, CA 93301
Before calling for support, please prepare yourself for the call. In order to provide
the best and quickest support possible, we will most likely ask for the following
information:
1 Product Version Number
2
System architecture
3 Module configuration and contents of IEC103M.CFG file
4 Module Operation
o
Configuration/Debug status information
o
LED patterns
5 Information about the processor and user data files as viewed through
RSLogix 500 and LED patterns on the processor
6 Details about the serial devices interfaced
An after-hours answering system allows pager access to one of our qualified
technical and/or application support engineers at any time to answer the
questions that are important to you.
Module Service and Repair
The MVI46-103M device is an electronic product, designed and manufactured to
function under somewhat adverse conditions. As with any product, through age,
misapplication, or any one of many possible problems the device may require
repair.
When purchased from ProSoft Technology, Inc., the device has a 1 year parts
and labor warranty (3 years for RadioLinx) according to the limits specified in the