ProSoft Technology MVI46-103M - Manual (Page 183)

Support, Service & Warranty MVI46-103M ♦ SLC Platform
IEC 60870-5-103 Master Communication Module
ProSoft Technology, Inc. Page 183 of 187
September 12, 2006
products) from ProSoft. If you need to return the device for repair, obtain an RMA
(Returned Material Authorization) number from ProSoft Technology, Inc. in
accordance with the RMA instructions below. Please call the factory for this
number, and print the number prominently on the outside of the shipping carton
used to return the device.
If the product is received within the warranty period ProSoft will repair or replace
the defective product at our option and cost.
Warranty Procedure: Upon return of the hardware product ProSoft will, at its
option, repair or replace the product at no additional charge, freight prepaid,
except as set forth below. Repair parts and replacement product will be furnished
on an exchange basis and will be either reconditioned or new. All replaced
product and parts become the property of ProSoft. If ProSoft determines that the
Product is not under warranty, it will, at the Customer's option, repair the Product
using then current ProSoft standard rates for parts and labor, and return the
product freight collect.
Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN, PROSOFT MAKES NO
WARRANT OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO
ANY EQUIPMENT, PARTS OR SERVICES PROVIDED PURSUANT TO THIS
AGREEMENT, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. NEITHER PROSOFT OR ITS DEALER SHALL BE LIABLE FOR
ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE AND STRICT LIABILITY), SUCH AS, BUT NOT LIMITED TO,
LOSS OF ANTICIPATED PROFITS OR BENEFITS RESULTING FROM, OR
ARISING OUT OF, OR IN CONNECTION WITH THE USE OR FURNISHING OF
EQUIPMENT, PARTS OR SERVICES HEREUNDER OR THE PERFORMANCE,
USE OR INABILITY TO USE THE SAME, EVEN IF ProSoft OR ITS DEALER'S
TOTAL LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT.
Where directed by State Law, some of the above exclusions or limitations may
not be applicable in some states. This warranty provides specific legal rights;
other rights that vary from state to state may also exist. This warranty shall not be
applicable to the extent that any provisions of this warranty are prohibited by any
Federal, State or Municipal Law that cannot be preempted. Contact ProSoft
Customer Service at (661) 716-5100 for more information.
RMA Procedures
In the event that repairs are required for any reason, contact ProSoft Technical
Support at +1 661.716.5100. A Technical Support Engineer will ask you to