ProSoft Technology RLXIB-IHN-W-E - Manual (Page 147)

RLXIB-IHN-WC ♦ 802.11n Support, Service & Warranty
Weatherproof Industrial Hotspot User Manual
ProSoft Technology, Inc. Page 147 of 147
July 9, 2012
6 Support, Service & Warranty
In This Chapter

Contacting Technical Support ............................................................. 147

Warranty Information……………………………………………………...162
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.