HP 20-Feb - Manual (Page 144)

142 Troubleshooting Common Problems Chapter 4
Tape stuck in drive.
■
Power cycle the library and retry unloading the tape from the
library front panel, the remote management card Web-Based
Library Administrator pages, or the host backup software.
■
Ensure the backup host software is not reserving the slot. The
backup software needs to cancel the reservation. If necessary,
disconnect from the host, and power cycle.
■
For DLT tapes, see Removing a Stuck DLT Tape on page 152.
■
For Ultrium tapes, contact your service representative.
Tape stuck in transport.
■
Run the Recalibrate Library test (See Running Library Diagnostic
Tests on page 156).
■
Power cycle the library.
■
Contact your service representative.
Tape stuck in storage slot.
■
Using the front panel display, open the appropriate drawer.
Slide the drawer outward and remove the magazine.
■
Pull the tape out.
■
Reinsert the magazine.
■
If the magazine is damaged, contact your service
representative.
Transport is misaligned.
Transport won’t get a tape.
Tape/drive/transport is
misaligned.
■
Run the Recalibrate Library test (See Running Library Diagnostic
Tests on page 156).
■
Ensure that you are using the correct tape type. (See Media
Compatibility on page 187.)
■
Contact your service representative.
Media
Cleaning or data cartridge
incompatible with drive.
■
Ensure you are using cleaning and data cartridges that are
compatible with the drive(s). (See Media Compatibility on
page 187.)
Cannot load tape into drive.
■
Ensure your media and format type matches your drive type.
(See Media Compatibility on page 187.)
Table 27 Troubleshooting Table
Problem Solution