HP 20-Feb - Manual (Page 152)

150 Troubleshooting Common Problems Chapter 4
Cannot write to the tape.
■
Check the write-protect tab on the tape to assure write-enabled
status.
■
Ensure that the backup software does not have the write-protect
setting activated.
■
Check the host device file system access permissions.
■
Verify that you are using the correct tape type. (See Media
Compatibility on page 187.)
■
Check the Drive Event Log (See Drive Information on page 112).
■
Try a new tape.
Caution: During the troubleshooting process, do not put the tape in
question into another drive since damaged tapes can damage
drives.
Front Panel Display
Front panel display does not
work.
■
Power cycle the library.
■
Attempt to access the library through the remote management
card (See Using the Remote Management Card on page 96).
■
Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
■
Contact your service representative.
The soft keys on the front
panel display do not work.
■
Power cycle the library.
■
Attempt to access the library through the remote management
card (See Using the Remote Management Card on page 96).
■
Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
■
Contact your service representative.
Table 27 Troubleshooting Table
Problem Solution