Accusys ExaRAID GUI - Manual (Page 244)

Troubleshooting
6-1
Chapter 6: Troubleshooting
6.1 General Guidelines
When you encounter issues, the most essential troubleshooting is to check
the event log of your RAID system and carry out the suggested actions
offered in the Appendix D. In addition, you may need to check the
system log of the operating system at your host computers.
Because there are a wide variety of hardware and software
combinations, use the following checklist for problem determination:
• Check all cables to make sure they are connected properly
• Check all hardware units are powered on and working properly
• Check any recent changes in hardware, software, or configurations
• Verify that the latest version of firmware and software are used
• Verify that the latest version of BIOS and device driver of HBA are
used
• Verify that the operating systems, HBAs, switches, transceivers, and
hard disks are in the compatibility list
• Check how to reproduce the problems
Before you call support, please collect the related information above to
assist the support staff in identifying the problems. It is also required to
acquire the following three log files:
(1) RAID system user-level event log in human-readable form (.csv or .txt).
(2) RAID system diagnostic-level event log (.bin).
(3) the log file at operating system.
6.2 Beeper
When the Beeper Control is set to On (see 2.9.5 Miscellaneous on page 2-
71), the system will turn on the beeper alarm if one of the following
occurs. If the user mutes the beeper via CLI, LCD, or GUI, the system
temporarily mutes the beeper until a new failure or error occurs.
Note
The .bin log file is stored on hard disks, so please keep your hard
disks in the system when downloading the log file. For redundant-
controller systems, you’re required to download the .bin log file for
each controller.